SHIPPING POLICY

Once you’ve placed an order, the very first thing to know is that the time to make any changes is extremely short. If you need to adjust or cancel anything, you have until 3:00 PM PST on the same day the order was placed to get in touch with us. Because we move quickly to start preparing your items, no modifications are possible after the order enters processing. Reviewing your confirmation details immediately after checkout is the best way to avoid any issues.

Selecting Your Delivery Method

The cost to ship your package depends on the speed you choose at checkout. If your order’s subtotal is over $49, the standard delivery option is on us. For any order that doesn’t meet that threshold, or if you decide you’d like your items sooner, the costs are $8.99 for standard, $12.99 for expedited.

What Happens After Dispatch

As soon as your package is handed off to the carrier—which could be FedEx, USPS, or DHL—we’ll send a tracking number directly to your email. This lets you follow your shipment’s progress every step of the way. If the message doesn’t appear in your inbox, we recommend looking in your spam folder first. Should you still not find it, reaching out to us at support@calmmoisture.com will get you the information you need.

Ensuring a Secure Delivery

Every shipment we send out requires a signature upon delivery. This is a shared step to make sure your package isn’t left unattended and arrives safely in your hands. To make this process smooth, please ensure the delivery address you provide is one where someone will be available to sign during standard business hours.