RETURN POLICY
Any item you bought while it was marked down is considered a final sale. We aren’t able to process refunds for those purchases. Only products bought at their regular, non-discounted price are eligible for a refund.
Before you ship anything back
This is the one step you can’t skip. You need to email us at support@Dailydermis.com before you mail your return. We’ll provide the correct return address. Packages sent without contacting us first may not reach us, so please make sure you get that address from our team.
If you paid full price and want a refund
Once your return arrives, we’ll inspect it and send you an email to confirm we’ve received it. That message will also let you know if your refund was approved. When it is, the money goes back automatically to the original payment method—like the credit card you used. We don’t transfer the funds to a different account.
When an item arrives damaged or defective
We only offer exchanges for products that are defective or damaged. If that’s the case, we’ll replace it with the exact same product. Send us an email to get the process started, and we’ll walk you through the next steps.
Can’t find your refund?
If you’ve been notified that your refund was approved but you don’t see it yet, there are a few places to check before contacting us. Processing times can vary, so here’s the order we suggest:
- Look at your bank account activity online.
- Reach out to your credit card provider—they can confirm if the refund is pending.
- Contact your bank directly, as they may have their own processing window.
If you’ve done all three and the money still isn’t showing up, get in touch with us and we’ll help figure out what’s going on.
Who covers the shipping costs
When you send an item back to us, the return shipping cost is yours to cover. Also, any original shipping charges from your order are non-refundable. If we’re sending you an exchange, the delivery time will depend on where you’re located.
One last thing: Please remember to email support@Dailydermis.com for the return address before you ship your package. It’s the only way to make sure your return gets to the right place.